Seattle MINI
11550 Lake City Way NE, Seattle WA 98125 • Phone: 206-588-4250 • Service: 206-588-4225
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.5
      –   Jingyi R., Seattle, WA May 13, 2013
  •   5.0
      –   Valerie T., Seattle, WA May 12, 2013
  •   4.5
      –   Estifanos K., Bellevue, WA May 12, 2013
  •   5.0
      –   Gina B., Bellingham, WA May 12, 2013
  •   5.0
    "2nd Mini purchased and Jay, Richard and Bob treated me and my wife most excellent!"   –   Robert M., Woodinville, WA May 10, 2013
  •   5.0
      –   Daniel M., Seattle, WA May 9, 2013
  •   4.0
      –   Andrew M., Kirkland, WA May 9, 2013
  •   5.0
    "Best ever interacting at a dealer"   –   Todd B., Seattle, WA May 7, 2013
  •   5.0
    "Jay Hammon provided exceptional service, above and beyond the call, to make it simple for me to "get motoring" in my new Mini. You have a customer for life."   –   Laura H., Redmond, WA May 7, 2013
  •   5.0
      –   Soo K., Lake Forest Park, WA May 7, 2013
  •   5.0
      –   Kerri L., Sammamish, WA May 7, 2013
  •   5.0
      –   Scott M., Bothell, WA May 7, 2013
  •   5.0
    "Awesome service!! Love my new Roadster!!!"   –   Joann S., Woodinville, WA May 6, 2013
  •   5.0
      –   Kelly J., Snohomish, WA May 6, 2013
  •   5.0
    "Steve was wonderful! He was super helpful and totally put up with looking through the entire inventory and test driving half the cars on the lot!"   –   Erin L., Fountain, CO May 6, 2013
  •   5.0
      –   Richard P., Seattle, WA May 6, 2013
  •   5.0
    "Chuck is awesome. He is no pressure sales person focused on getting me what I wanted. This is the second car I have bought from him."   –   S P., Anacortes, WA May 6, 2013
  •   5.0
      –   Martin J., Everett, WA May 6, 2013
  •   5.0
    "Buying from Chuck is like buying from family."   –   Ann F., Seattle, WA May 6, 2013
  •   5.0
      –   Paul S., RENTON, WA May 6, 2013
  •   5.0
      –   Hannah H., Spokane, WA May 3, 2013
  •   5.0
      –   John M., Redmond, WA May 2, 2013
  •   5.0
      –   Ryan M., Sammamish, WA May 2, 2013
  •   4.0
    "Sales was exceptional. Financing was okay."   –   MINI Owner, Kirkland, WA May 1, 2013
  •   4.0
      –   Jameson A., Snohomish, WA Apr 30, 2013
  •   4.0
      –   Merrill G., Seattle, WA Apr 30, 2013
  •   4.5
      –   Aaron C., Snohomish, WA Apr 30, 2013
  •   5.0
      –   Anne W., Lake Stevens, WA Apr 30, 2013
  •   5.0
      –   Jennifer R., Seattle, WA Apr 30, 2013
  •   5.0
    "Michael Reichstein was wonderful - gave me an honest price through the Costco program, found exactly the car that I wanted, and thoroughly explained the features and functions when delivered. All in all a great experience"   –   Kimberly F., Bellevue, WA Apr 30, 2013
    Dealer Response: Excellent!  –   Richard S., General Manager May 1, 2013
  •   5.0
      –   Derek N., Snoqualmie, WA Apr 28, 2013
  •   5.0
      –   Meghan M., Oak Harbor, WA Apr 26, 2013
  •   5.0
    "I would definitely purchase another vehicle from Chuck Hill again. He was most helpful and made the car-search process easy and enjoyable."   –   Courtney C., Lacey, WA Apr 26, 2013
    Dealer Response: Chuck Hill will appreciate this!  –   Richard S., General Manager May 1, 2013
  •   5.0
      –   Jerome F., Bainbridge Island, WA Apr 26, 2013
  •   5.0
      –   Bridgette T., Marysville, WA Apr 23, 2013
  •   5.0
      –   Kenneth H., Seattle, WA Apr 23, 2013
  •   5.0
      –   Lisa K., Woodinville, WA Apr 23, 2013
  •   5.0
      –   Michelle Z., Seattle, WA Apr 23, 2013
  •   5.0
      –   Peter B., Bellevue, WA Apr 22, 2013
  •   5.0
      –   Michele W., Seattle, WA Apr 22, 2013
  •   5.0
      –   Jeanne H., Bothell, WA Apr 21, 2013
  •   5.0
      –   Carissa S., Everett, WA Apr 21, 2013
  •   5.0
      –   Joanne S., Edmonds, WA Apr 20, 2013
  •   5.0
      –   Yoshiko P., Bellevue, WA Apr 20, 2013
  •   5.0
    "The whole process was really positive from the day I test drove a MCS with Chuck Hill to putting down a deposit on my 2013 chili red MCS three months later. Not once did I feel pressured, rushed or walked away with an uneasy feeling with regards to the decision making process. Thank you Chuck!"   –   Jennifer K., Seattle, WA Apr 16, 2013
  •   5.0
    "Very pleasant experience with Seattle mini"   –   MINI Owner, Mercer Island, WA Apr 16, 2013
  •   0.5
    "Chuck addresssed all our questions, providing great examples and explainations. The paperwork signing went smooth, the options were well presented and explained, allowing us to make informed decsions based upon our needs and desires. I didnt feel uncomfortable at all. I really appreaciated that."   –   Conan C., Redmond, WA Apr 16, 2013
  •   4.0
    "Great car, really enjoy the driving experience. Unfortunate that I was transferred to a different sales advisor mid way through the process. Made for a lumpy purchase experience but my satisfaction with the car outweighs any concerns."   –   Kent C., Sammamish, WA Apr 15, 2013
  •   4.0
      –   Sarah W., Seattle, WA Apr 13, 2013
  •   4.5
      –   William B., Kirkland, WA Apr 13, 2013
  •   5.0
      –   Brian M., Woodinville, WA Apr 11, 2013
  •   5.0
      –   Mark P., Sammamish, WA Apr 10, 2013
  •   5.0
    "My only concern is that no one greeted us when we walked into the showroom."   –   MINI Owner, Seattle, WA Apr 9, 2013
  •   5.0
    "Steve was amazing and went well beyond what was needed in helping me pull all the right paperwork together (I was going through a divorce and the car I was trading in was in my wife's name so this was by no means easy. He even came out to Bellevue to pick up some paperwork that was needed to help close the deal. Thank you Steve! You made it a seamless experience."   –   Richard C., Bellevue, WA Apr 9, 2013
  •   5.0
      –   Amelia B., Seattle, WA Apr 9, 2013
  •   4.0
      –   Steven L., Seattle, WA Apr 8, 2013
  •   5.0
      –   Rhonda C., Seattle, WA Apr 8, 2013
  •   5.0
      –   MINI Owner, Seattle, WA Apr 8, 2013
  •   4.5
      –   Margaret C., Seattle, WA Apr 8, 2013
  •   5.0
      –   Scott H., Issaquah, WA Apr 8, 2013
  •   5.0
    "Jay has been very helpful answering all my questions."   –   Laurie F., Redmond, WA Apr 8, 2013
  •   5.0
      –   Joel S., Renton, WA Apr 7, 2013
  •   5.0
    "Kay was an exceptional saleswoman!"   –   James B., Kenmore, WA Apr 7, 2013
  •   4.0
      –   Matthew M., Issaquah, WA Apr 5, 2013
  •   4.0
    "Information was slow as to when the car would arrive, what the hold ups of delivery dates where, and what the monthly payment would actually be. There was no ease of reaching an agreement on price of car. The price was given and I had to take it to get the car at the bank approved price."   –   MINI Owner, Gig Harbor, WA Apr 2, 2013
  •   4.0
    "Though my sales person was great, I wish you had told me about the likelihood of paying for new tires after my 3year lease instead of while the next person explained the extra insurance. It was a big blow at the end of a very long and expensive day."   –   MINI Owner, Seattle, WA Apr 1, 2013
  •   5.0
      –   Mark F., Bothell, WA Mar 31, 2013
  •   5.0
      –   Anthony (Tito) M., Sedro Woolley, WA Mar 31, 2013
  •   5.0
      –   Shiu-Wah L., Bellevue, WA Mar 30, 2013
  •   5.0
      –   Jock N., Dayton, WA Mar 30, 2013
  •   5.0
    "Terry Hogan is really a good guy."   –   G J., Seattle, WA Mar 30, 2013
  •   5.0
    "Our sales advisor David Wolf was great to work with and really made our car buying experience easy and stressfree"   –   Danielle L., Seattle, WA Mar 30, 2013
  •   3.5
    "My first visit was great, but when I returned the next day to purchase the car, it was very frustrating. The woman helping me the first day was helping another customer which is completely fine, but someone else should have stepped in because I was waiting forever to even test drive the car again. I was tossed from person to person, including the manager who deserted me at one point, leaving me in the car, with the keys, but i was told to wait to drive it, and he never came back. It was almost an hour between when I arrived and when I was finally helped by the original woman from the previous day. I believe that she should not be blamed for this - rather it is how the office as a whole was handling me that day."   –   Sarah C., Seattle, WA Mar 30, 2013
  •   3.5
      –   MINI Owner, Langley, WA Mar 29, 2013
  •   5.0
      –   Zoe A., Seattle, WA Mar 28, 2013
  •   5.0
      –   Oscar D., Issaquah, WA Mar 28, 2013
  •   5.0
      –   Robert A., Seattle, WA Mar 28, 2013
  •   4.5
      –   Erin L., Seattle, WA Mar 28, 2013
  •   5.0
      –   Deanne S., Seattle, WA Mar 28, 2013
  •   5.0
      –   Amanda S., Seattle, WA Mar 27, 2013
  •   5.0
      –   Carrie J., Seattle, WA Mar 27, 2013
  •   5.0
      –   Specialty T., Salt Lake City, UT Mar 27, 2013
  •   4.5
      –   Alyson S., Seattle, WA Mar 27, 2013
  •   5.0
      –   Janelle C., Seattle, WA Mar 27, 2013
  •   4.5
      –   Marie S., Seattle, WA Mar 27, 2013
  •   5.0
    "David Wolf was an enjoyable advisor to work with. We had been in contact via email and phone and when the right Mini was available in the showroom we made a trip from Spokane on very little notice to David. When we arrived everything was ready. David was very knowledgeable and enjoyable to work with."   –   MINI Owner, Spokane, WA Mar 26, 2013
  •   5.0
      –   Alexie M., Bellevue, WA Mar 26, 2013
  •   5.0
    "Sales Advisor went beyond in every way including personal help when i became ill during the purchase process."   –   Max S., Kirkland, WA Mar 26, 2013
  •   5.0
      –   Galay T., Bellevue, WA Mar 26, 2013
  •   5.0
      –   Dawn D., Bothell, WA Mar 26, 2013
  •   5.0
      –   Sandra N., Bellingham, WA Mar 25, 2013
  •   5.0
      –   Shish S., Redmond, WA Mar 25, 2013
  •   5.0
      –   Neal M., Marysville, WA Mar 25, 2013
  •   5.0
    "My sales advisor (Kay) was outstanding! She was both patient and knowledgeable, we will do business with Mini again, in part due to her."   –   Tracy M., Seattle, WA Mar 24, 2013
    Dealer Response: Thanks - i'll make sure Kay gets to see this.  –   Richard S., General Manager Mar 27, 2013
  •   5.0
      –   Teri S., Bothell, WA Mar 24, 2013
  •   3.5
      –   Cedric C., Everett, WA Mar 23, 2013
  •   5.0
      –   John R., Redmond, WA Mar 23, 2013
  •   5.0
    "So, so satisfied."   –   Kyle M., Seattle, WA Mar 23, 2013
    Dealer Response: We are all so happy that you are!  –   Richard S., General Manager Mar 27, 2013
  •   5.0
      –   Katrine C., Seattle, WA Mar 22, 2013
  •   4.0
    "Felt like I wanted to buy a mini but the dealers did not want to sell me one."   –   Kelly S., Redmond, WA Mar 17, 2013
  •   5.0
      –   Mychele L., Seattle, WA Mar 16, 2013
  •   5.0
      –   Christopher R., Seattle, WA Mar 15, 2013
  •   5.0
      –   Amber D., Federal Way, WA Mar 15, 2013
  •   5.0
      –   Richard L., Camano Island, WA Mar 15, 2013
  •   5.0
      –   Alistair B., Seattle, WA Mar 12, 2013
  •   5.0
    "SEATTLE MINI is awesome!!!! best service and they do care about what you think!"   –   MINI Owner, Redmond, WA Mar 11, 2013
  •   5.0
      –   Jonathan W., Bellevue, WA Mar 11, 2013
  •   5.0
      –   Jeffrey P., Anchorage, AK Mar 11, 2013
  •   5.0
    "Kay Mc Millan even came in on her day off when she heard that I was traveling in from Sequim to check out the available Mini's. I certainly did not expect her to do this, but she promptly put aside her personal plans and met me at the dealership before our actual agreed upon appointment time! She appeared to be in no rush and spent SEVERAL hours with me while I pondered the various Mini models! She is a "star"!"   –   Jeanne A., Sequim, WA Mar 10, 2013
  •   5.0
      –   Barbara F., Mukilteo, WA Mar 10, 2013
  •   5.0
    "Terry always knew the latest on where my mini was on it's production and shipping schedule. Because he was informative rather than pressuring I was more ammenable to adding more bells and whistles to my car and getting a loan through BMW."   –   MINI Owner, Seattle, WA Mar 10, 2013
  •   3.5
      –   Erik V., Oak Harbor, WA Mar 7, 2013
  •   4.0
      –   Knudt B., Kirkland, WA Mar 7, 2013
  •   5.0
    "Awesome service!"   –   Michelle F., Monroe, WA Mar 7, 2013
  •   5.0
      –   Jeffrey T., Kirkland, WA Mar 7, 2013
  •   5.0
      –   Ryan F., Anacortes, WA Mar 6, 2013
  •   5.0
      –   Dana S., Seattle, WA Mar 6, 2013
  •   5.0
      –   Timothy H., Snohomish, WA Mar 6, 2013
  •   5.0
      –   Cheing S., Seattle, WA Mar 5, 2013
  •   5.0
    "Terry Hogan was exceptional to work with. He wasn't pushy at all and didn't use the typical "what do I have to do to get you to buy a car today" It was refreshing to work with him. He really went above an beyond and make the whole experience great."   –   Mark H., Seattle, WA Mar 5, 2013
  •   5.0
    "Our sales representative was Chuvit and he was excellent. There was absolutely no pressure, and quite the contrary, he was extremely honest, professional and respectful. He made sure we had all our questions answered. He was partially responsible for our decision to buy our mini. Additionally, our experience in the finance department was quite surprising. In all my years of dealing with finance managers at automobile dealerships, I have never enjoyed the experience, until now. This gentleman, (forgot name) was exceptional at his job. The process he took us through was genuine, caring and very comfortable. It was quite a surprise. Thank you Seattle Mini. We would definitely do this again. Vince Alvarado"   –   Amy A., Kennewick, WA Mar 4, 2013
  •   5.0
      –   Clifford C., Seattle, WA Mar 3, 2013
  •   5.0
      –   Shafiq A., Bellevue, WA Mar 3, 2013
  •   4.5
    "Robert Lee sold us the Countryman, and I {Ruth} have been in looking at cars for a coupple of years....He has always been helpful and attentive even if I just looked like a little old lady wishing for something I wasn't going to get!"   –   [James] Ruth R., Seattle, WA Mar 3, 2013
  •   5.0
      –   William G., Kirkland, WA Mar 3, 2013
  •   5.0
      –   Susan G., Edmonds, WA Mar 3, 2013
  •   5.0
      –   Kurt L., Snohomish, WA Mar 3, 2013
  •   5.0
      –   Vijay M., Seattle, WA Feb 25, 2013
  •   4.0
      –   Tracy R., Sedro Woolley, WA Feb 22, 2013
  •   5.0
    "My experience was great. No complaints. Love my new mini!!"   –   Rachel B., Snoqualmie, WA Feb 20, 2013
    Dealer Response: Thanks!  –   Richard S., General Manager Feb 25, 2013
  •   4.5
      –   Elaine E., Everett, WA Feb 16, 2013
  •   4.5
      –   Dirk R., Kirkland, WA Feb 15, 2013
Service Rating 4.7
  •   4.5
    "My appointment was for an oil change service only and made over the internet. The service advisors were all busy the morning of my appointmant so there was a several minute wait. When I did speak to a service advisor and told him what I was there for he inmmediately began "upselling" more servies like a fuel injector cleaning. He had not yet placed the key in the reader or opened up my account to get any details on the car or services perfomed in the last 6 months. When he took those steps all was fine. At the end of the appointment the car was ready and getting the attention of someone to take payment took several minutes. Until another Seattle MINI employee walked by and pointed out there was someone wating to pay did I get noticed. Overall the appointment was compleyed on time as promised. I think I could have been finished earlier if it wasn't for the initial upselling and slow checkout process."   –   Kris O., Redmond, WA May 13, 2013
  •   5.0
    "Seattle MINI provides professional service and a friendly atmosphere. Raychel does an outstanding job arranging work and communicating status!"   –   John Q., Seattle, WA May 12, 2013
  •   4.5
    "As the service issue is ongoing and was not resolved by the time spent on it, I have reserved half a star. Everyone did their best but it is not fixed yet."   –   MINI Owner, Lynnwood, WA May 12, 2013
  •   5.0
      –   Wei Q., Bellevue, WA May 12, 2013
  •   5.0
      –   John W., Boise, ID May 11, 2013
  •   5.0
      –   Monina L., Renton, WA May 11, 2013
  •   5.0
      –   MINI Owner, Bainbridge Island, WA May 11, 2013
  •   4.5
      –   Leonard S., Seattle, WA May 11, 2013
  •   5.0
      –   Marjorie B., Seattle, WA May 11, 2013
  •   5.0
      –   Margaret L., Shoreline, WA May 11, 2013
  •   5.0
      –   Gretchen H., Seattle, WA May 10, 2013
  •   3.0
    "Was standing there about 10 minutes before anyone greeted me to drop off my car and even when I was being helped, the man helping me was just looking at the screen the whole time and not acknowledging me at all."   –   Faye L., Bothell, WA May 9, 2013
  •   5.0
      –   Tyler B., Seattle, WA May 9, 2013
  •   5.0
      –   Sarah H., Seattle, WA May 8, 2013
  •   5.0
    "The customer service representative, Raychel, was great - she explained everything, including that a warranty/recall repair was needed. My car was ready sooner than I expected. Having owned Hondas for years, where I had very good service, Seattle MINI is even better! Thanks."   –   Michael C., Seattle, WA May 8, 2013
  •   5.0
    "Very friendly. Easy to sch online. Only wish I got a checkup checklist to see if anything is getting close to replace. SV"   –   MINI Owner, MAPLE VALLEY, WA May 8, 2013
  •   5.0
      –   Allison B., Seattle, WA May 7, 2013
  •   5.0
      –   Jeffrey S., Federal Way, WA May 7, 2013
  •   5.0
    "The service was much better than expected. We purchased an extended warrantee when we bought the car and didn't know what to expect at time of actual service. The staff was wonderful (loved the Brit's accent) and the fact that they washed the car was great. Our brake pads were replaced at under 24,000 miles. We will be remembering this when considering our next auto purchase!"   –   Elsbeth E., Seattle, WA May 7, 2013
  •   4.5
      –   Mark D., Seattle, WA May 6, 2013
  •   5.0
      –   Shira Z., Seattle, WA May 6, 2013
  •   3.5
    "When dropping off the car there was poor communication. Apparently there were no rental cars available at enterprise. They took us to an enterprise location across town by shuttle but didn't tell us how far it would be. It would've been much closer for the shuttle to have taken me to work."   –   Jay A., Seattle, WA May 6, 2013
  •   5.0
      –   Katherine C., Seattle, WA May 6, 2013
  •   4.5
      –   Molly N., Kirkland, WA May 6, 2013
  •   5.0
      –   Margie G., Edmonds, WA May 6, 2013
  •   5.0
      –   Yiteng W., Mercer Island, WA May 6, 2013
  •   5.0
      –   Joy W., Lynnwood, WA May 5, 2013
  •   5.0
    "Excellent personnel. Immediate response to my issue. A great experience."   –   Joseph K., Kirkland, WA May 5, 2013
  •   5.0
      –   William E., Seattle, WA May 5, 2013
  •   4.0
    "Maybe making an appointment process could be easier or less time consuming"   –   Kyung Mi S., Lake Stevens, WA May 5, 2013
  •   3.5
      –   Kouji K., Mercer Island, WA May 4, 2013
  •   4.5
      –   Steven F., Edmonds, WA May 4, 2013
  •   2.0
    "I had an early morning appointment on thursday, my car wasn't even looked at until friday afternoon. I had to track down my service advisor friday evening to find out the status of my car. The receptionist treated me like I wasn't as important as the customers in the dealership. I was met with a negative attitude because I called a couple times trying to reach my service advisor before the department closed for the day."   –   Jennifer M., Seattle, WA May 3, 2013
  •   5.0
      –   James P., Everett, WA May 3, 2013
  •   5.0
    "We want to compliment Sasa Losic for providing excellent customer service during our recent service visit. We have always received quality service at Seattle MINI, and Sasa's extended help is a prime example of this. Knowing that we were traveling from Idaho, he went above and beyond to accommodate our needs by squeezing us into the schedule on relatively short notice, providing a loaner car, and suggesting things to do in the area. He took his time with us, explained the issue and the work performed, and even answered some basic preventative maintenance questions. Best of all he made us feel like we were important and that he genuinely cared about our satisfaction. We felt that we took a risk in purchasing a MINI Cooper due to our distance from a MINI dealership; however, the service that we just receive from Sasa and the rest of the employees of Seattle MINI has eased our minds. Now we are so happy that we set aside our fears and took that risk, so that we can own the car that we LOVE and can trust that Seattle MINI will stand behind the brand and take care of their customers. Such service builds great relationships. We have been using this experience as an example of what customer service should be. I can honestly say that I look forward to returning in a few months for an oil change. Thank you! Mike and Holly Reilly"   –   Holly R., Post Falls, ID May 3, 2013
  •   4.5
      –   William R., Colfax, WA May 3, 2013
  •   5.0
      –   John R., Kenmore, WA May 3, 2013
  •   5.0
    "Everyone was fantastic!"   –   Mark H., Seattle, WA May 3, 2013
  •   5.0
      –   Tsung-I K., Kirkland, WA May 3, 2013
  •   5.0
      –   Jun G., Lynnwood, WA May 3, 2013
  •   5.0
      –   Mary M., Seattle, WA May 2, 2013
  •   5.0
      –   Richard L., Redmond, WA May 2, 2013
  •   5.0
      –   Robert M., Seattle, WA May 2, 2013
  •   5.0
    "Josh was very understanding that had been told that our Mini was still under warranty for oil changes. He gave us a discount and a car while we waited for the service since we are from Montana. During the service check, they found out that the Turbo was leaking oil and fixed it extremely fast."   –   Thomas G., Missoula, MT May 2, 2013
  •   4.5
      –   Emily G., Seattle, WA May 1, 2013
  •   1.0
    "Service on our Mini was great. However when the car was washed the roof was scratched. I was asked to take the car home (monday) and bring it back Thursday to have the detail shop buff out the scratches. I got a call stating he scratches couldn't be buffed out so they were taking my car to an auto body shop. Get a call the following monday stating my car was ready, drove down only to find the scratches had not been fixed. Talked to the service manager and the manager for the auto body shop. To fix the scratches the roof needs to be completely refinished. Left my car with Mini and is now in the auto body shop for another week."   –   Bri L., Lynnwood, WA Apr 30, 2013
  •   5.0
      –   Zachary M., Seattle, WA Apr 30, 2013
  •   5.0
      –   Les A., Shoreline, WA Apr 29, 2013
  •   4.0
    "it ended up being a little longer than expected but was offered a car. Didn't need one because my husband could pick me up. I also like the offer of the shuttle."   –   Leah B., Snohomish, WA Apr 29, 2013
  •   5.0
    "I dropped off my car without an appt and they were able to take a look at it and repair the problem and returned my car in 3 days. Great Service."   –   Janet B., Snohomish, WA Apr 29, 2013
  •   5.0
      –   Tammera S., Seattle, WA Apr 29, 2013
  •   4.0
    "i was given am approximate wait time or about 2.5-3 hours, but it ended up taking about an hour longer than what they told me. it was a little inconvenient since i had a 2 and 4 year old with me and there is only so much do to in the waiting room. overall though, they were very accommodating and did what they could(provided snacks/drinks, coloring books, let the kids climb in some of the cars, etc.) to make it a good experience. the entire staff was friendly and very polite."   –   Josh F., Oak Harbor, WA Apr 29, 2013
  •   5.0
      –   Gerald C., Marblemount, WA Apr 28, 2013
  •   2.0
      –   MINI Owner, Surrey, BC Apr 28, 2013
  •   3.5
      –   Richard W., Redmond, WA Apr 28, 2013
  •   5.0
    "Always a pleasure!"   –   Tami T., Burlington, WA Apr 28, 2013
  •   3.5
    "mentioned that is was the first time we ever had the car serviced, we bought it there and i was unsure of what it needed besides the indicator lights that were telling me. gave me no recpomendations on anything even when i brought up tire rotaions. i still don't know how often i should get them rotated. The manule said to refer to you service department, but they gave me nothing. so how do i figure it out"   –   Ruel B., Oak Harbor, WA Apr 28, 2013
  •   5.0
      –   Gordon H., Bothell, WA Apr 27, 2013
  •   5.0
      –   Monica C., Issaquah, WA Apr 27, 2013
  •   5.0
      –   Andrea B., Seattle, WA Apr 26, 2013
  •   4.5
      –   Hung Miao L., Bellevue, WA Apr 25, 2013
  •   4.5
      –   Max S., Kirkland, WA Apr 25, 2013
  •   5.0
      –   Angela W., Issaquah, WA Apr 24, 2013
  •   4.5
      –   Lorna W., Seattle, WA Apr 24, 2013
  •   4.5
      –   Carla B., East Wenatchee, WA Apr 24, 2013
  •   5.0
      –   Robert C., Woodinville, WA Apr 23, 2013
  •   4.0
      –   Spiro X., Seattle, WA Apr 23, 2013
  •   3.0
    "Scheduling the appointment was a nightmare."   –   Eva M., Bellevue, WA Apr 23, 2013
  •   5.0
      –   Audra S., Kirkland, WA Apr 23, 2013
  •   5.0
    "Great care, thank you."   –   Brent S., Wenatchee, WA Apr 22, 2013
  •   4.5
      –   Richard J., Seattle, WA Apr 22, 2013
  •   4.0
      –   John H., Hansville, WA Apr 22, 2013
  •   5.0
      –   Sarah C., Sammamish, WA Apr 22, 2013
  •   4.0
    "Seemed to be a general lack of organization and I wasn't kept informed of current status"   –   MINI Owner, Seattle, WA Apr 21, 2013
  •   5.0
      –   Jean-Bernard D., Redmond, WA Apr 21, 2013
  •   5.0
      –   Shirley G., Everett, WA Apr 21, 2013
  •   5.0
      –   Erika C., Missoula, MT Apr 21, 2013
  •   5.0
      –   Clyde M., Ephrata, WA Apr 21, 2013
  •   5.0
      –   Daniel J., Seattle, WA Apr 20, 2013
  •   4.5
      –   Donn S., Seattle, WA Apr 20, 2013
  •   5.0
      –   Meghan S., Redmond, WA Apr 20, 2013
  •   5.0
      –   Kristine G., Seattle, WA Apr 20, 2013
  •   5.0
      –   James S., Seattle, WA Apr 19, 2013
  •   5.0
      –   Ke G., Redmond, WA Apr 19, 2013
  •   5.0
      –   Jerry C., Seattle, WA Apr 19, 2013
  •   3.5
    "Sirius xm not installed initially on delivery date of car. But David Wolf delivered the car the next day to us, driving to our home"   –   Jerome F., Bainbridge Island, WA Apr 19, 2013
  •   5.0
      –   Tamar B., Seattle, WA Apr 19, 2013
  •   5.0
      –   Katie G., Seattle, WA Apr 18, 2013
  •   5.0
    "Awesome service all the way around"   –   Peter B., Bellevue, WA Apr 18, 2013
  •   5.0
    "You folks do an excellent job! The time waiting for my car went quickly, and I felt "at home" in your dealership! The staff is/was extremely helpful and courteous."   –   Cheryl G., Bainbridge Island, WA Apr 17, 2013
  •   5.0
      –   Amy W., Seattle, WA Apr 17, 2013
  •   5.0
      –   Paul B., Kent, WA Apr 17, 2013
  •   5.0
      –   Charles Z., Seattle, WA Apr 16, 2013
  •   5.0
      –   Valerie L., Bellingham, WA Apr 16, 2013
  •   0.5
    "This was the worst experience I have encounted at Seattle Mini - When I called to make the appointment I was told it would be 1/2 hour not 2 hours as I encountered if it was going to be longer I would have requested a car."   –   Michael P., Shoreline, WA Apr 16, 2013
  •   5.0
    "Sasa was great to work with, as was the lady who scheduled the appointment. After several attempts at putting me in the schedule and apparently having it automatically delete, the staff was still able to see me at my scheduled time, which was so great."   –   Leena A., Poulsbo, WA Apr 16, 2013
  •   5.0
      –   Christine R., Lynnwood, WA Apr 16, 2013
  •   5.0
    "Once again I was pleasantly surprised at how friendly the customer service was. Made me feel welcome!"   –   Nick V., Bothell, WA Apr 15, 2013
  •   5.0
    "Great service for an unexpected issue. I drove from Montana and had planned on just getting my yearly service done while in Seattle. A problem was found that required a couple days to fix. I was given a loaner, kept up to date on what was happening and still made it home in time to be back to work on time. Thanks, especially to JP."   –   Sandy P., Bozeman, MT Apr 15, 2013
  •   5.0
      –   Tricia C., Seattle, WA Apr 15, 2013
  •   4.0
      –   Molly C., Bellevue, WA Apr 15, 2013
  •   5.0
      –   Suzanne H., Bothell, WA Apr 15, 2013
  •   5.0
      –   Marsha B., Seattle, WA Apr 14, 2013
  •   5.0
      –   Margaret N., Seattle, WA Apr 14, 2013
  •   5.0
    "we thought we had booked an appointment online, but actually hadn't >: Sacha (sp?) got us in, took care of our service and was and all-around hero ^__^"   –   Atsuko M., Seattle, WA Apr 14, 2013
  •   5.0
    "The service reps were very cordial and obviously knowledgeable about Mini's and their jobs."   –   George M., Port Townsend, WA Apr 14, 2013
  •   5.0
      –   Philippe R., Woodinville, WA Apr 14, 2013
  •   4.0
    "A sticker was added to my window right on top of the newly tented windows."   –   Cristy M., Seattle, WA Apr 14, 2013
  •   5.0
      –   William B., Seattle, WA Apr 14, 2013
  •   5.0
      –   Mark V., Seattle, WA Apr 14, 2013
  •   4.5
      –   William G., Fall City, WA Apr 13, 2013
  •   4.0
    "My service advisor seemed distracted/overwhelmed by something - it gave the impression that he was not fully involved as another advisor brought me my car and I left feeling not as appreciated."   –   MINI Owner, Woodinville, WA Apr 13, 2013
  •   5.0
      –   Sayoko K., Bellevue, WA Apr 12, 2013
  •   5.0
      –   Jon B., Edmonds, WA Apr 12, 2013
  •   5.0
      –   Susan F., Seattle, WA Apr 12, 2013
  •   4.5
      –   B D., Mill Creek, WA Apr 11, 2013
  •   5.0
      –   Julie S., Seattle, WA Apr 11, 2013
  •   5.0
      –   MINI Owner, Portland, Or Apr 11, 2013
  •   5.0
      –   Christine A., Seattle, WA Apr 8, 2013
  •   5.0
      –   Jennifer S., Kirkland, WA Apr 8, 2013
  •   5.0
      –   Carly M., Seattle, WA Apr 7, 2013
  •   4.5
      –   Kevin M., Seattle, WA Apr 7, 2013
  •   5.0
      –   Julie G., Seattle, WA Apr 7, 2013
  •   5.0
      –   Linda O., Seattle, WA Apr 7, 2013
  •   5.0
      –   Rusty G., Woodinville, WA Apr 7, 2013
  •   5.0
      –   Lee B., Carnation, WA Apr 6, 2013
  •   4.5
    "We had to initiate a call Saturday morning to find out when our car would be ready for pick up, rather than receiving a call Friday evening."   –   MINI Owner, Anacortes, WA Apr 5, 2013
  •   5.0
    "The wiper blades on the front are streaky for being replaced."   –   Matt M., snohomish, WA Apr 5, 2013
  •   5.0
      –   P.J. S., Seattle, Wa Apr 4, 2013
  •   5.0
      –   Jesse J., Oak Harbor, WA Apr 4, 2013
  •   5.0
    "Once again Raychel exceeded our expectations, she is the best"   –   Richard M., Kirkland, WA Apr 4, 2013
  •   5.0
      –   Vy C., Renton, WA Apr 4, 2013
  •   5.0
      –   Jennifer O., Newcastle, WA Apr 4, 2013
  •   4.0
    "Kept the car 2 days."   –   Christopher G., Seattle, WA Apr 4, 2013
  •   5.0
      –   Beatrice C., Issaquah, WA Apr 4, 2013
  •   5.0
      –   Jason G., Seattle, WA Apr 4, 2013
  •   5.0
      –   Beau B., Bellevue, WA Apr 4, 2013
  •   4.5
    "Top notch, professional service. Fast and perfect. Thank you all, especially JP."   –   Bruce R., Shoreline, WA Apr 4, 2013
  •   4.0
    "The service was great, communication was a bit hit or miss"   –   Elizabeth V., Lynnwood, WA Apr 4, 2013
  •   5.0
      –   Kelsey A., Seattle, WA Apr 3, 2013
  •   5.0
      –   Marcus L., Seattle, WA Apr 2, 2013
  •   5.0
      –   Susan H., Seattle, WA Apr 2, 2013
  •   5.0
      –   Laura E., Seattle, WA Apr 2, 2013
  •   4.5
      –   Rian H., Kirkland, WA Apr 2, 2013
  •   5.0
      –   Graham G., Seattle, WA Apr 2, 2013
  •   5.0
      –   Sandra G., Seattle, WA Apr 1, 2013
  •   5.0
      –   Jeremy K., Bellevue, WA Apr 1, 2013
  •   5.0
      –   James C., Lake Stevens, WA Apr 1, 2013
  •   5.0
      –   Katie M., Bothell, WA Apr 1, 2013
  •   5.0
      –   Sunil G., Redmond, WA Apr 1, 2013
  •   5.0
      –   Robert M., Seattle, WA Apr 1, 2013
  •   5.0
      –   Dilip S., Seattle, WA Apr 1, 2013
  •   3.0
      –   Kristine H., Bothell, WA Apr 1, 2013
  •   4.0
      –   David P., Issaquah, WA Apr 1, 2013
  •   5.0
      –   Zijiang Y., Seattle, WA Mar 31, 2013
  •   5.0
      –   Dorothy P., North Bend, WA Mar 31, 2013
  •   5.0
      –   Christopher J., Seattle, WA Mar 31, 2013
  •   5.0
      –   Jose I., Grandview, WA Mar 31, 2013
  •   4.0
    "They forgot to do a couple very minor things, but this was resolved perfectly once i pointed it out. Se"   –   Arlene R., Seattle, WA Mar 31, 2013
  •   5.0
      –   Heather I., Port Angeles, WA Mar 31, 2013
  •   5.0
      –   Lois T., Shoreline, WA Mar 31, 2013
  •   4.0
      –   Tracey H., Snohomish, WA Mar 31, 2013
  •   5.0
      –   Michele B., Seattle, WA Mar 30, 2013
  •   5.0
      –   Lore M., Seattle, WA Mar 30, 2013
  •   5.0
    "Sasa provided exceptional customer service while I was there. He took very good care of me and also provided me a loaner vehicle although they were in short supply. He is excellent, I'd recommend him to anyone I know. He should be recognized by your Seattle Mini leadership as well as corporate leaders for his awesome customer service, his care and his deep knowledge on all variations of Mini cars. He was very convincing to sell me the new two-door Countryman but I'm still loving my 2011. I hope whoever reads this realizes that Sasa is what makes Mini great. Better be careful...someone might try to recruit him away...yes, he's that good!"   –   Annie C., Seattle, WA Mar 29, 2013
  •   5.0
    "Service and staff provided excellent care of me and my Mini!"   –   Natalie S., Seattle, WA Mar 29, 2013
  •   5.0
      –   Gregory K., Seattle, WA Mar 28, 2013
  •   4.0
      –   Angelica L., Seattle, WA Mar 28, 2013
  •   5.0
      –   Steven S., Seattle, WA Mar 28, 2013
  •   5.0
      –   Brian G., Seattle, WA Mar 28, 2013
  •   5.0
      –   Signe B., Seattle, WA Mar 28, 2013
  •   5.0
    "Rachel was awesome!"   –   Anthony B., Issaquah, WA Mar 28, 2013
  •   5.0
      –   Greg L., Kenmore, WA Mar 28, 2013
  •   5.0
      –   Kandace Y., Seattle, WA Mar 28, 2013
  •   5.0
      –   Molly M., Mount Vernon, WA Mar 28, 2013
  •   5.0
      –   Anthony M., Renton, WA Mar 28, 2013
  •   5.0
      –   Matthew C., Kirkland, WA Mar 28, 2013
  •   5.0
      –   Christian C., Seattle, WA Mar 27, 2013
  •   3.0
    "The work was done very well, it was only the extra week delay that was frustrating after just having purchased my car and having it for a little over a week."   –   Jason H., Seattle, WA Mar 26, 2013
  •   5.0
      –   Brenda D., Bothell, WA Mar 26, 2013
  •   5.0
      –   Amira W., Seattle, WA Mar 26, 2013
  •   5.0
      –   Patrick O., Seattle, WA Mar 26, 2013
  •   4.5
    "Some confusion with who was managing the service"   –   Paul H., Seattle, WA Mar 26, 2013
  •   1.5
      –   Thomas B., Bothell, WA Mar 25, 2013
  •   4.5
    "I thought everything went really well. I only wish you didn't play such "yucky" music. I am a fan of most music but I didn't like what you played that day."   –   Catherine L., Edmonds, WA Mar 25, 2013
  •   5.0
    "Today I received an email stating service was due - so that isn't up to date. Your service department was great JP kept me up to date on everyrhing and scheduled a ride to and from work. Very pleased with the service."   –   Andrea M., Kirkland, WA Mar 25, 2013
  •   5.0
      –   John S., Bellevue, WA Mar 25, 2013
  •   5.0
      –   Brandon N., Seattle, WA Mar 25, 2013
  •   4.5
      –   William R., Bellevue, WA Mar 25, 2013
  •   5.0
      –   Scott M., Seattle, WA Mar 25, 2013
  •   5.0
      –   Amber G., Seattle, WA Mar 25, 2013
  •   3.5
      –   Susan S., Bellingham, WA Mar 24, 2013
  •   5.0
      –   Madeline K., Kirkland, WA Mar 24, 2013
  •   5.0
      –   William H., Issaquah, WA Mar 23, 2013
  •   5.0
      –   Clara D., Seattle, WA Mar 23, 2013
  •   5.0
    "Very helpful and attentive staff. Nice waiting area. Free snacks are always welcome!"   –   Kristin F., Kirkland, WA Mar 22, 2013
  •   5.0
    "This was my first time using the service department at Seattle MINI and it was the best experience I have ever received from a car dealership."   –   Michael S., Issaquah, WA Mar 22, 2013
  •   4.0
    "I really like the crew at Seattle MINI; they are friendly and courteous. Historically however, the service department either underestimates time to complete service or are lacking needed parts for a scheduled service. Managing customer expectations regarding turnaround is a sore spot. I would rather they under-promised and over-delivered regarding turnaround time."   –   MINI Owner, Seattle, WA Mar 22, 2013
  •   5.0
      –   John A., Seattle, WA Mar 22, 2013
  •   5.0
      –   Stewart O., Bothell, WA Mar 21, 2013
  •   5.0
      –   Cynthia K., North Bend, WA Mar 21, 2013
  •   5.0
    "Keept in contact, did what they said, came through for me and I appreciate that. Seattle MINI is always mentioned when I talk about the positive MINI experience of owning my Cooper S."   –   Ryan M., Sammamish, WA Mar 21, 2013
    Dealer Response: Thanks Ryan!  –   Richard S., General Manager Mar 23, 2013
  •   5.0
      –   Whitney D., Seattle, WA Mar 21, 2013
  •   5.0
      –   MINI Owner, Everett, WA Mar 21, 2013
  •   4.5
      –   Alan T., North Bend, WA Mar 21, 2013
  •   5.0
      –   Caitlin D., Redmond, WA Mar 20, 2013
  •   4.5
      –   Christine D., Seattle, WA Mar 20, 2013
  •   5.0
    "Raychel was excellent and kept me informed every step of the way. Although my car was in the shop a little longer than expected, the fabulous service made it all very worthwhile (customer service and service on my car)."   –   Rebecca C., Seattle, WA Mar 20, 2013
  •   5.0
    "Michael was fabulous"   –   Maree B., Coeur D Alene, ID Mar 19, 2013
  •   5.0
    "It was exceptional in that I got a really good deel on the warrenty extension thanks to my Service Advisor, Sasa. However I was disappointed because; 1) I originally wanted the service scheduled for Saturday, 3/9/2013, but all the slots were taken so I took the next available on Thursday 3/7/2013. 2) I wanted to borrow a loaner mini for the day to get to and from work. Instead I had to get an Enterprise rental van which ended up costing me $36.47 for insurance & gas."   –   Geoffrey C., Sammamish, WA Mar 18, 2013
  •   5.0
      –   Kurt L., Snohomish, WA Mar 18, 2013
  •   4.5
      –   Ann C., Seattle, WA Mar 18, 2013
  •   5.0
      –   Ronald L., Granite Falls, WA Mar 17, 2013
  •   4.5
      –   James M., Bellevue, WA Mar 17, 2013
  •   5.0
      –   Patricia H., Ladysmith, British Columbia Mar 17, 2013
  •   5.0
      –   Wes J., Kirkland, WA Mar 17, 2013
  •   5.0
    "JP went out of his way to make sure my car repair was completed in one day because I had come from San Juan Island."   –   Julia C., Friday Harbor, WA Mar 17, 2013
  •   5.0
      –   Laurie H., Woodway, WA Mar 17, 2013
  •   4.0
      –   Michael S., Everett, WA Mar 17, 2013
  •   5.0
      –   Lee O., Silverdale, WA Mar 17, 2013
  •   5.0
      –   Signe B., Seattle, WA Mar 16, 2013
  •   1.0
    "I took my car in for an oil change and when I got home I discovered that the oil was leaking, which the car had not been doing before I went in. Aside from this the service was good, but since the whole point of bringing the car in was to keep it running in good condition, then I really can't give a good rating."   –   Lisa N., Ferndale, WA Mar 16, 2013
  •   5.0
    "The Service Manager and the Service Team were extremely responsive to my wishes and completed the necessary work on my car in timely manner."   –   Doug H., Issaquah, WA Mar 15, 2013
  •   5.0
      –   Hui L., Seattle, WA Mar 15, 2013
  •   5.0
      –   John S., Redmond, WA Mar 15, 2013
  •   5.0
      –   Jason S., Seattle, WA Mar 15, 2013
  •   5.0
    "Great service. Took care of me on an emergency basis."   –   Thomas A., Friday Harbor, WA Mar 15, 2013
  •   5.0
      –   Wendy G., Mount Vernon, WA Mar 15, 2013
  •   4.5
    "My service advisor, Josh, was terrific and ranks a 5 for sure, and I would mark the overall a 5 if it were not for the few items listed below. NONE of those refer to my service advisor, so please note that as I do not want the comments to reflect on him."   –   Tina P., Issaquah, WA Mar 14, 2013
  •   5.0
      –   Victoria H., Mukilteo, WA Mar 14, 2013
  •   5.0
    "My only suggest would have been to call me with an updated status after having spoken with the technician so I would know what my options were."   –   Michael S., Seattle, WA Mar 14, 2013
  •   3.0
      –   Jessica B., Bothell, WA Mar 14, 2013
  •   5.0
      –   Milissa R., Seattle, WA Mar 14, 2013
  •   4.0
      –   Shannon M., Kirkland, WA Mar 13, 2013
  •   5.0
      –   Wade O., Port Orchard, WA Mar 13, 2013
  •   5.0
      –   Linda T., Bellingham, WA Mar 13, 2013
  •   4.5
    "I was very pleased with the warranty service I recieved, all my concernes were addressed, I got a loaner car too"   –   Yuri M., Renton, WA Mar 13, 2013
  •   5.0
      –   Carol H., Mount Vernon, WA Mar 12, 2013
  •   5.0
    "LOVE LOVE LOVE Seattle MINI - thanks for taking care of "Black Betty""   –   Deanna A., Mill Creek, WA Mar 12, 2013
  •   5.0
      –   Breeanna W., Bothell, WA Mar 12, 2013
  •   5.0
      –   Robert L., Seattle, WA Mar 12, 2013
  •   4.0
    "The dealer did a great job but forgot to set back the service mileage indicator which reads 4700 miles until the next service. How do I re-set that function?"   –   Steve L., Seattle, WA Mar 12, 2013
  •   5.0
      –   Daniel S., Seattle, WA Mar 12, 2013
  •   5.0
      –   Jeff C., Seattle, WA Mar 11, 2013
  •   5.0
    "We've never had a bad experience at Seattle Mini. This visit was no exception. Jean-Paul, et. al. were great, as usual."   –   Jim & Margaret G., Seattle, WA Mar 11, 2013
  •   5.0
      –   Richard C., Edmonds, WA Mar 11, 2013
  •   5.0
      –   David K., Snohomish, WA Mar 11, 2013
  •   5.0
      –   Mary M., Redmond, WA Mar 11, 2013
  •   5.0
      –   Ronald G., Kirkland, WA Mar 10, 2013
  •   5.0
      –   Brenda H., Lynnwood, WA Mar 8, 2013
  •   5.0
      –   Frederick S., Sequim, WA Mar 8, 2013
  •   5.0
      –   John L., Bellevue, WA Mar 8, 2013
  •   5.0
    "I could wish the online scheduler was a better reflection of the slots that were actually open."   –   Gordon G., Renton, WA Mar 7, 2013
  •   4.0
      –   Jason S., Everett, WA Mar 7, 2013
  •   4.5
      –   Denise O., Kenmore, WA Mar 7, 2013
  •   4.5
      –   Kalubowilage K., Sammamish, WA Mar 7, 2013
  •   5.0
      –   Charleen C., Everett, WA Mar 6, 2013
  •   5.0
      –   Courtney D., Sammamish, WA Mar 6, 2013
  •   4.5
      –   Allison B., Bellevue, WA Mar 5, 2013
  •   4.5
      –   Haynes L., Bellevue, WA Mar 4, 2013
  •   3.0
    "Perhaps I expect a lot because I like the brand. But when I brought in my car for my (first) service, I was not welcomed enthusiastically. Rather, as 3 service representatives talked amongst themselves, I was asked to wait. I only brought the car in because it "told" me to bring in for service. I'm still unfamiliar with exactly what is covered under the 3 year service plan. I was hoping that someone would explain exactly what was suggested at this time and walk me through the plan a little bit."   –   Andy C., Seattle, WA Mar 4, 2013
  •   3.5
      –   Roger B., MUKILTEO WA NA, WA Mar 4, 2013
  •   5.0
      –   Pearl C., Woodinville, WA Mar 4, 2013
  •   5.0
      –   Keith S., Petrolia, TX Mar 4, 2013
  •   5.0
      –   Stephen B., Seattle, WA Mar 4, 2013
  •   5.0
      –   Alexandra D., Sammamish, WA Mar 4, 2013
  •   5.0
      –   Kathleen C., Edmonds, WA Mar 4, 2013
  •   4.5
      –   Richard F., Issaquah, WA Mar 4, 2013
  •   5.0
      –   Nancy S., Seattle, WA Mar 3, 2013
  •   5.0
      –   Meghan M., Bothell, WA Mar 3, 2013
  •   5.0
      –   Greg K., Bainbridge Island, WA Mar 3, 2013
  •   5.0
      –   Lee R., Bothell, WA Mar 3, 2013
  •   5.0
      –   Ursula N., KIRKLAND, WA Mar 2, 2013
  •   4.0
    "Was not happy to be told I only get new wiper blades every 365 days.....mine are not good, but they said I have to come back next month to get them put on. Or I could just purchae them for 30.00 now. I live a long distance away and I can't believe I have to drive back in a couple weeks. That's not good customer service in my book."   –   Debra B., Carnation, WA Mar 2, 2013
  •   5.0
      –   Shannon H., Seattle, WA Mar 2, 2013
  •   5.0
      –   Lauri L., Kirkland, WA Mar 2, 2013
  •   0.5
      –   Joann L., Monroe, WA Mar 2, 2013
  •   5.0
    "Everyone was nice. I got there earlier than my appointment and they took it in and did the job and I got it back early. They washed it!!"   –   Pamala T., Seattle, WA Mar 2, 2013
  •   5.0
      –   Angela C., Everett, WA Mar 2, 2013
  •   3.0
    "JP was nice and accommodating, expectation and communication during the day I felt was lacking with regards to my shuttle pick and status of the car. Unless I called and asked for my status information might not have been communicated."   –   Peter C., Sammamish, WA Mar 1, 2013
  •   5.0
      –   Adrian L., Seattle, WA Mar 1, 2013
  •   2.5
      –   Matt H., Bellingham, WA Mar 1, 2013
  •   4.5
      –   Allen B., Lynnwood, WA Mar 1, 2013
  •   5.0
      –   Liz R., Snohomish, WA Feb 28, 2013
  •   5.0
      –   Harvey F., Burien, WA Feb 28, 2013
  •   5.0
      –   Karen B., Omak, WA Feb 28, 2013
  •   5.0
      –   David H., Burlington, WA Feb 28, 2013
  •   5.0
      –   Kelly T., Seattle, WA Feb 28, 2013
  •   5.0
      –   Michael C., Newcastle, WA Feb 28, 2013
  •   3.5
      –   Grace L., Seattle, WA Feb 28, 2013
  •   5.0
    "Service was provided as promised, including fixing a defect that we were unaware of prior to the service approintment. I was pleased that the service advisor chose to let us know about the defect, rather than fixing it without letting us know. We were also thrilled that we were offered a loaner car, which made our day infinitely more pleasant."   –   Sheryl F., Issaquah, WA Feb 28, 2013
  •   5.0
    "The service was fantastic! Done very through and timely manner. The staff was very nice."   –   MINI Owner, Bothell, WA Feb 28, 2013
  •   5.0
      –   James M., Seattle, WA Feb 28, 2013
  •   5.0
      –   Alan O., Woodinville, WA Feb 26, 2013
  •   3.0
      –   Erica G., Seattle, WA Feb 25, 2013
  •   5.0
      –   Robert J., Redmond, WA Feb 25, 2013
  •   4.5
    "I was well taken care of. Thank you."   –   Donna G., Sammamish, WA Feb 25, 2013
  •   5.0
      –   Sara S., Seattle, WA Feb 25, 2013
  •   5.0
      –   Rodderick B., Edmonds, WA Feb 25, 2013
  •   5.0
    "Most amazing auto service of anywhere I've been."   –   Patricia D., Seattle, WA Feb 25, 2013
  •   4.0
      –   Kristine C., Kirkland, WA Feb 25, 2013
  •   2.0
    "My car has run perfectly for this first 10 months. A joy to drive. Its more comfortable than some of our friends furniture. The IPhone to Stereo weird cable that is proprietary ti mini pretty much means I'll never use that. The car was approaching the one year checkup, had the intermittent yellow service indicator on at startup and I had a last minute urgent family need to drive to California so Service told me they could squeeze me in a week ago tuesday. (Thanks) they said to leave the car the entire day, so I had a two way cab ride to get home and picj it up. (cool). Tuesday Morning at 9AM I was called and told the car was done! Wow had I known the year check up was so simple I could have waited and saved $50 in cab fares, but I needed to be squeezed in. The next day I hop in the car and take off for California. Half way thru Oregon the yellow engine light came on. I called service and they said I probably didn't tighten the gas cap completely at the last fill, and I might take a day or so for the indicator to go off. Next gas stop I checked it, and the cap tight. Fast forward to now. Two out of five times the car will not start when I press the start key and I have to do it twice. 2 out of ten times the car won't start for 10 to 15 minutes. I am forty miles form the closest mini dealer in Corte Madera, Ca."   –   James L., Seattle, WA Feb 24, 2013
  •   5.0
      –   Angela B., Shoreline, WA Feb 24, 2013
  •   3.0
    "The first time I called to make an appointment, I asked to have Mini replace my windshield due to rock damage. I was told Mini would want to keep it overnight, so plans were made for a loaner car and the date was set. I also asked to talk to a service advisor so I could learn what work would be done for that service interval (prepaid maintenance program). I was forwarded to someone's voicemail, left a message for the service advisor to call me, but no one returned my call. Then, after a week or so I decided to not have Mini replace my windshield and called back to cancel the loaner car. There was no record of my appointment in the system and after a long time of the receptionist trying to figure it out, the appointment had to be rescheduled for weeks later. I asked again to talk to a service advisor; a woman answered but would not give me any clear description of what was included in this service internal under the extended maintenance program. I then realized that I had been sold a prepaid contract that did not guarantee that Mini would do any of the work. I feel like it is a big ripoff and would never recommend that anyone buy a contract like this. On the positive side, the service representative I worked with when I brought it in was very professional and helpful."   –   Bradley N., Issaquah, WA Feb 23, 2013
    Dealer Response: Hi Bradley - did you purchase this contract from Seattle MINI? Richard Stone GSM 206 588 4241  –   Richard S., General Manager Feb 25, 2013
  •   4.0
      –   Constance F., Kennewick, WA Feb 23, 2013
  •   4.5
      –   Kathy D., Eastsound, WA Feb 23, 2013
  •   5.0
      –   Ben B., Bainbridge Island, WA Feb 22, 2013
  •   5.0
    "The professionalism and knowledge from my Service Advisor, Josh, during my visit was a pleasure. He follow-ups with questions and recommendations to my Countryman's needs, and updated me of the length of stay and status while I waited for my vehicle. Please thank the mechanic who was able to fix my Mini's mechanical issue. I have not been disappointed during my visits in Seattle Mini, as they contine to leave positive impressions. Continue the great service and thank you!"   –   Jeffrey S., Federal Way, WA Feb 22, 2013
  •   3.0
      –   Suzanne W., Tulalip, WA Feb 22, 2013
  •   5.0
    "JP was fantastic (as always). Easy to understand explanations, prompt updates, patient with questions."   –   Danielle P., REDMOND, WA Feb 22, 2013
  •   4.0
    "At the time, a 5. Later, after getting home, declined a bit..."   –   MINI Owner, Port Townsend, WA Feb 21, 2013
  •   5.0
      –   Kevin T., Kirkland, WA Feb 21, 2013
  •   5.0
      –   Kelly C., Everett, WA Feb 21, 2013
  •   5.0
      –   Krista K., Seattle, WA Feb 19, 2013
  •   5.0
      –   Robert J., Redmond, WA Feb 18, 2013
  •   4.5
    "The only thing that happened that would keep me from rating a perfect 5, was that when I came to pick the car up, the windshield wipers weren't already changed when I got there. I had asked for this to be done prior to me picking the car up, but it wasn't. Right before leaving, I noticed it wasn't done, so I walked right back in to ask about it, and luckily Raychel was kind enough to take care of this immediately. I appreciate her help, as she was very kind in doing so. However, this mishap made me a bit late for work. Not a big problem, but just thought you should know."   –   James A., Bellevue, WA Feb 18, 2013
    Dealer Response: Very sorry to have held you up. Gald we got it sorted out quickly.  –   Richard S., General Manager Feb 25, 2013
  •   5.0
    "I drove down from Blaine for my service appointment leaving before 6am. for an 8:40 slot. All went well for me until I was informed I was one week early. Raychel said, "We'll fit you in.", which she did. I was very grateful for this gesture. Thanks!!"   –   Thomas T., Blaine, WA Feb 18, 2013
  •   5.0
      –   Jodi S., Langley, WA Feb 17, 2013
  •   3.5
    "I purchased my used Mini Cooper a few days before Christmas, and as soon as I got it home I realized that the drivers side, comfort access, unlock button, was not working. I scheduled an appointment; about a month later was the soonest slot that was available. The repair was handled very quickly and executed without issue, but I would have liked someone to acknowledge that I was sold a car that had a dysfunctional functionality. Instead of repairing and oversite and then thanking me for stopping in. I asked the service department if they could, in light of the broken handle, give me a break on buying some mats--they were unable to and directed me to the merchandise desk. The merchandise desk recommended that I visit the service department. When the two reps consulted with each other, they both agreed that neither had that authority and I could possibly check with sales or my salesman. I didn't feel like wasting any more time so I left. I would have been nice to have that question resolved."   –   Julien D., Seattle, WA Feb 17, 2013
  •   5.0
      –   Carol C., Redmond, WA Feb 17, 2013
  •   5.0
    "Josh was SUPER ... he took great care to understand the problem, and work to solve it. Plus he was diligent and patient in explaining all the possibilities to me ... GREAT SERVICE!!!"   –   Thomas B., Redmond, WA Feb 16, 2013
  •   5.0
      –   Marjorie B., Seattle, WA Feb 16, 2013
  •   5.0
      –   Barbara R., Shoreline, WA Feb 16, 2013
  •   5.0
      –   Dick W., Friday Harbor, WA Feb 14, 2013
  •   5.0
      –   Michael C., Newcastle, WA Feb 14, 2013
  •   5.0
    "Once again, Seattle Mini offers the best service ever! It's wonderful to feel like a VIP! Thanks Josh!"   –   Leslie S., Bellevue, WA Feb 14, 2013
  •   5.0
      –   Dak W., Seattle, WA Feb 14, 2013
  •   5.0
      –   Paul K., Mountlake Terrace, WA Feb 14, 2013
  •   5.0
      –   Angela A., Bellevue, WA Feb 14, 2013
  •   5.0
    "JP was great. Very professional and nice."   –   Jean D., Mercer Island, WA Feb 14, 2013
Seattle MINI 11550 Lake City Way NE Seattle , WA 98125 Sales: 206-588-4250